FAQs
Setup
Feature & Services
Service Plan
Warranty
Please click on the question to view the answer:
Q1: What is Apple ID?

Ans: Apple ID gives you easy access to Apple services, example is Apple Online Store. Using your unique ID and password you can securely create your Apple profile with information.

Q2: Why shall I register iTunes Account to use the device?

Ans: The iTunes Store makes it easy to purchase Applications and download free Podcasts for your iPhone. You can shop the iTunes Store 24 hours a day, 7 days a week, and your purchases begin downloading immediately. Before you can download from the iTunes Store, you must have an iTunes Store account. For details in setting up an iTunes Account, please refer to the instruction on Apple support page.

Q3: What is Apple App Store?

Ans: The Apple App Store is a place where you can download new applications for your iPhone. You can browse the Apple App Store on your computer with iTunes, or by tapping App Store on your iPhone.

Q5: Can I use an existing Apple ID with the iTunes Store?

Ans: If you already have an Apple ID, you can easily use it at the iTunes Store.

Q6: How can I activate my iPhone or create an account if I donˇ¦t have Credit Card

Ans: You donˇ¦t need an account to activate your iPhone. However you need an iTunes account to purchase Apps. Only Credit Card will be accepted in Hong Kong.

Q7: What is FaceTime?

Ans: FaceTime allows iPhone 4 users to have video call function with another iPhone 4 over Wi-Fi.

Q8: What is Internet Tethering? Is it supported by one2free?

Ans: Internet tethering lets you connect your computer to the Internet using the Cellular Data connection on your iPhone. For more details about this feature, please refer to the iPhone User Guide. one2free supports the Tethering function, however using this function will incur Mobile data charges.

Q9: What is the maximum data speed of iPhone?

Ans: iPhone 3Gs: Up to 7.2Mbps Downlink and 384kbps Uplink *
iPhone 4: Up to 7.2Mbps Downlink and 5.76Mbps Uplink *

* Peak download speeds. Actual speeds may vary due to network conditions, hardware, software & other factors.

Q10: What kind of email can support?

Ans: Gmail/Exchange Outlook/Yahoo Mail/ Mobile Me from Apple/Others (POP3 or IMAP).

Q11: How to setup a POP3 email account?

Ans: Please follow the steps below:
a. In Settings, tap "Mail, Contacts, Calendars"
b. Tap "Add Account", then tap "Other"
c. Tap "Add Mail Account"
d. Enter your account information and tap "Save"

Q12. How to turn off roaming data service?

Ans: To turn data roaming off, please go to ˇ§Settingsˇ¨ => ˇ§Generalˇ¨ => ˇ§Networkˇ¨ => ˇ§Data Roamingˇ¨.

Q13: Does iPhone 4 supports GMCC Card or JustOne Card?

Ans: The iPhone 4 supports JustOne Card, however it does not support GMCC Card.

Q14: Can I have the Multi-number?

Ans: Yes, you can join the Multi-number service.

Q15: Can I join the Multi-SIM Service?

Ans: Sorry, we do not provide Multi-SIM service for iPhone Service Plan users.

Q16: How to use one2free Wi-Fi?

Ans: Pls follow the steps below:
a. Enable Wi-Fi
b. Select ˇ§CSLˇ¨ as Network
c. Launch Safari browser and Enter your Mobile Number and password
d. Tap ˇ§Loginˇ¨
e. Wi-Fi connection icon will appear on the upper left of the screen

Q17: Why I can not access to mynet and Studio on Demand when using Wi-Fi?

Ans: You cannot access mynet and Studio on Demand without using one2free mobile network.

Q18. Can I use my iPhone to make video call via CSL network?

Ans: You can only use FaceTime to make video call.

Q19: Why is one2free Network good for iPhone?

IPhone 4 is the first Apple phone that supports UMTS 900 network and one2free is the only operator in Hong Kong who supports UMTS 900 MHz. Apart from using 2100 MHz band for the 3G network, one2freeˇ¦s Next G is also using 900 MHz band for its 3G network. Based on the 2G experiences, 900 Mhz band offers better coverage. By having both 900 Mhz and 2100 Mhz bands for the 3G network, one2freeˇ¦s iPhone 4 service can offer higher network capacity, faster speed and better coverage to the customers.


Apple, the Apple logo, and iPhone and trademarks of Apple Inc. © Copyright 2010 CSL Limited. All Rights Reserved